Returns Policy

At Pro Auto Parts Ltd Olds, we want customers to understand our return and warranty terms before purchasing. If you received an incorrect part, have a concern about its condition, or need to request a return, please contact our team.

Return Eligibility

If you no longer need a part or ordered the wrong part, you must request a standard return within 2 calendar days of delivery or pickup.

To qualify:

Provide your invoice or order number.
Return the same part supplied by Pro Auto Parts Ltd Olds, with its identifying marks and tags intact.
Return the part in the condition supplied, without installation, modification, dismantling, or additional damage.
Include any accessories or components supplied with the part.

These conditions apply to standard customer-requested returns. If a part was incorrect, defective, or misdescribed when supplied, contact us so we can assess the issue separately.

Items Not Eligible for Standard Return

The following items are not eligible for a standard customer-requested return:

Electrical and electronic parts.
Customized or special-order items.
Parts damaged by improper installation or use.
Parts not returned in the condition supplied, including parts that have been modified, dismantled, or additionally damaged.

These exclusions apply when a part is no longer needed or was ordered incorrectly by the customer. If you believe a part was incorrect, defective, or misdescribed when supplied, contact Pro Auto Parts Ltd Olds so we can assess the issue under the applicable warranty and your legal rights.

Order Cancellations

If you need to cancel an order, contact us within 24 hours of purchase. We will confirm whether it can still be cancelled. An order that has already been shipped, prepared as a special order, or otherwise fulfilled may need to be handled under the applicable return terms.

How to Request a Return

Email: info@proautopart.ca
Phone: (403) 426-4343

Provide your order number, part name, reason for the request, and any relevant photographs. For compatibility concerns, include your vehicle’s year, make, model, and VIN.

We will review your request and provide instructions. Please wait for approval before arranging shipment.

Incorrect, Damaged, or Defective Parts

Inspect your order when it arrives. If a part is incorrect, damaged, or appears defective, contact us promptly.

For shipping damage, photograph the part, packaging, and shipping label. Keep the packaging in case an inspection is needed.

Contact us before repairing or dismantling a suspected defective part. We may request photographs, diagnostic information, or an inspection to assess the concern.

If we supplied an incorrect or defective part, we will arrange an appropriate remedy and cover reasonable return shipping costs approved by us in advance, subject to applicable law. The standard restocking fee does not apply to returns resulting from our error.

Compatibility and Installation

Vehicle specifications can vary within the same year and model. Check part numbers, engine details, drivetrain, and relevant options before ordering. If you are unsure about compatibility, contact us before purchasing or installing the part.

Automotive parts should be installed by a qualified repair professional. Before installation, the installer should verify that the received part is correct and inspect it for visible concerns. The installer is responsible for correcting the cause of the original failure, following proper installation procedures, and using the required fluids, filters, seals, gaskets, and related service items.

Warranty Coverage

Where a part is covered by a Pro Auto Parts Ltd Olds warranty, the warranty provides for part replacement only, subject to the terms shown on your invoice and in the applicable Warranty Policy. It does not cover labour, removal or installation costs, towing, vehicle downtime, or other additional expenses or damages, except where required by law.

Improper installation, misuse, overheating, contamination, lack of lubrication, unauthorized modification, or continued operation after a warning or failure may affect or void warranty coverage. Each claim will be reviewed against the applicable warranty terms and the circumstances of the reported failure.

Installed parts are assessed under the applicable warranty and your legal rights rather than the standard return process. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Shipping Charges and Return Shipping

Original shipping charges are nonrefundable when a part is returned because it is no longer needed or was ordered incorrectly by the customer. The customer is also responsible for return shipping costs in these cases.

Package the part securely to prevent damage in transit. Contact us for instructions before returning an engine, transmission, fuel-system component, or other large item.

If the return results from an error by Pro Auto Parts Ltd Olds, or a refund of shipping is required by law, shipping charges will be addressed as part of the appropriate remedy.

Restocking Fee

A 20% restocking fee applies to approved standard returns when a part is no longer needed or was ordered incorrectly by the customer. It is calculated on the price of the returned part, excluding original shipping charges. We will show the deduction when confirming the refund.

The fee does not apply when we supplied an incorrect or defective part, or where charging it is prohibited by law.

Refunds and Exchanges

Once we receive and inspect the returned part, we will notify you of the outcome. For an approved standard return, the refund will reflect the 20% restocking fee and exclude the original shipping charge. Any applicable tax adjustment will be shown in the refund calculation.

Approved refunds will be issued to the original payment method within 5 business days after approval, unless a different timeframe is required by law. Your bank or payment provider may need additional time to display the refund.

Exchanges depend on stock availability. We will confirm available options before proceeding.

Clearance and Final-Sale Items

Any restrictions on standard returns for clearance or final-sale items will be stated before purchase. These restrictions do not remove rights relating to incorrect, defective, or misdescribed goods under applicable law.

Core Returns

Core returns are separate from standard product returns. If a core charge applies, its deadline, condition requirements, and refund terms will be disclosed with the purchase. Contact us before sending a core back.

In-Person Returns

Please arrange an approved in-person return at least one day in advance and bring your invoice or order confirmation.

Pro Auto Parts Ltd Olds
5703 48 Ave
Olds, AB T4H 1V1
Phone: (403) 426-4343
Email: info@proautopart.ca