1. How do I find a part for my vehicle?
Search by part name, part number or vehicle details. Include your year, make, model and engine size to help narrow down the options.
2. What if I cannot find the part I need?
Use our Request a Part form. Send your vehicle details, the part you need and a photo if available. Our team will check availability.
3. Can you help confirm whether a part fits?
Yes. Contact us with your VIN and original part number, if available. Compatibility can depend on engine size, drivetrain, trim and other vehicle options.
4. Why do you need my VIN?
Your VIN helps identify your vehicle and reduces the risk of selecting an incorrect part. Some parts also require matching the original part number or specific features.
Part Condition & Availability
5. Are your parts new or used?
We specialize in used auto parts. Check each product listing for its condition, mileage where available, included components and any noted damage.
6. Does the product photo show the exact part I will receive?
Check the listing to see whether the photos show the actual item or are reference images. Contact us if you need clarification before ordering.
7. Are all accessories shown included?
Only the components identified in the product description are included. For engines, transmissions and assemblies, ask us to confirm what comes with the part.
Shipping & Pickup
8. Do you ship across Canada?
We offer shipping options across Canada. Availability and pricing depend on the part’s size, weight, destination and carrier requirements.
9. Can you ship engines and transmissions?
Large or heavy parts may require pallet freight. Contact us with your postal code and let us know whether delivery is to a home or business.
10. Can I pick up my order?
Yes. Pickup is available at 5703 48 Ave, Olds, AB T4H 1V1. Arrange pickup at least one day ahead and wait for confirmation that your order is ready.
11. What should I bring for pickup?
Bring your order confirmation or invoice and a suitable vehicle. For large parts, contact us beforehand about loading arrangements and bring appropriate tie-downs.
12. How can I track my shipment?
Where tracking is available, we will provide the tracking details after dispatch. Contact us if you need help locating your shipment.
Returns & Warranty
13. Can I return a part?
For eligible change-of-mind returns or customer ordering errors, contact us within 7 calendar days of delivery or pickup. Parts must meet the conditions in our Returns Policy.
14. Is there a restocking fee?
A 20% restocking fee applies to approved change-of-mind returns and customer ordering errors. It does not apply when we supplied an incorrect, defective or misdescribed part, or where prohibited by law.
15. When will I receive my refund?
Approved refunds are processed to the original payment method within 5 business days of approval. Your payment provider may take additional time to display the credit.
16. What if my part arrives damaged or incorrect?
Contact us promptly with your order number and photographs. Keep the packaging and shipping label, and wait for return instructions before sending the part back.
17. Do your parts come with a warranty?
Check the product listing and invoice for the warranty applicable to your part. Contact us before purchasing if the coverage is unclear. Warranty claims are separate from standard change-of-mind returns.
18. What is a core charge?
A core charge is a refundable deposit that may apply to certain parts. If applicable, the amount, return deadline and condition requirements will be explained with your purchase.
Contact & Support
19. How do I contact Pro Auto Parts?
Call (403) 426-4343 or email info@proautopart.ca. Include your order number or vehicle details so we can help you faster.